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Privacy Policy

Eickemeyer Veterinary Equipment Limited ("We") are committed to protecting and respecting your privacy.

This policy and any other documents referred to on it governs the privacy of the users of our website (www.eickemeyer.co.uk) and sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.eickemeyer.co.uk you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Eickemeyer Veterinary Equipment Limited of 3 Windmill Business Village, Brooklands Close, Sunbury on Thames, Surrey, TW16 7DY.

Information we may collect from you

We may collect and process the following data about you:

- Information you give us. You may give us information about you by filling in forms on our site eickemeyer.co.uk (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.

- Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:

         - technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

         - information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

- Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Cookies

Our website uses cookies to distinguish you from other users of our website and to better your experience when visiting our site. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. This tracks, saves and stores information about your interaction and usage of our site and allows us to provide you a tailored experience within our website.

Our site uses tracking software to monitor your usage to help us better understand your requirements. This software is provided by Google Analytics which uses cookies to track visitor’s usage. Provided you agree, the software will save a cookie to your computer hard drive in order to track and monitor your engagement and usage on the website, but it will not store, save or collect personal information. Please visit www.google.com/privacy.html for the terms of Google’s privacy policy.

Where applicable, this website uses a cookie control system allowing you on your first visit to our site to allow or disallow the use of cookies on your computer/device.   You are advised that if you wish to deny the use and saving of cookies from our site onto your computer hard drive you should take the necessary steps within your web browser security setting to block all cookies from our site and its external serving vendors. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

We use the following cookies:

- Strictly necessary cookies. These are cookies that are required for the operation of our site. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

- Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily.

- Functionality cookies. These are used to recognise you when you return to our site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

- Targeting cookies. These cookies record your visit to our site, the pages you have visited and the links you have followed. We will use this information to make our site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

External links

Although we endeavour to only include safe and relevant external links within our site, we cannot guarantee or verify the content of any external websites. You are therefore advised to proceed with caution before clicking any external web links contained or mentioned within our site. You shall click on any external links at your own risk. We accept no liability in relation to any external links.

Uses made of the information

We use information held about you in the following ways:

- Information you give to us. We will use this information:

      - to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

      - to assist you in answering any questions or queries you may have submitted to us.

      - to provide you with further information about other products and services we offer that are similar to those that you have already purchased or enquired about;

      - to subscribe you to any email newsletter or marketing material operated by us (including but not limited to where you have previously purchased or enquired about purchasing a product or service, that the email newsletter relates to, from the company) This will only occur where your express permission/consent to receiving such newsletter and/or marketing material has been granted. For example, where you have submitted a form via the email process requesting such newsletter or marketing material. Your details are not passed on to any third parties.

      - to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, we will contact you by electronic means only if you have consented to this. to notify you about changes to our service;

      - to ensure that content from our site is presented in the most effective manner for you and for your computer.

- Information we collect about you. We will use this information:

      - to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

      - to improve our site to ensure that content is presented in the most effective manner for you and for your computer;

      - to allow you to participate in interactive features of our service, when you choose to do so;

      - as part of our efforts to keep our site safe and secure;

      - to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

      - to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

- Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

- Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.

- Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.

- Analytics and search engine providers that assist us in the improvement and optimisation of our site.

- Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

We may disclose your personal information to third parties:

- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

- If Eickemeyer Veterinary Equipment Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Eickemeyer Veterinary Equipment Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA working for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted (using SSL technology). Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Contact and communication

Users contacting our site do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998.

Every effort has been made to ensure a safe and secure email submission process. However, you use such process at your own risk.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at info@eickemeyer.co.uk.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@eickemeyer.co.uk.