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Terms and Conditions

                  Website terms and conditions of supply of goods.

This page together with our policies tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website (our site) to you.

These Terms will apply to any contract between us for the sale of Products to you (Contract) and shall supersede any other terms. Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site.  Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site.

You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time as set out in clause 7. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.

These Terms, and any Contract between us, are only in the English language.

1. Information about us

1.1 We operate the website www.eickemeyer.co.uk. We are Eickemeyer Veterinary Equipment Limited, a company registered in England and Wales under company number 05974091 and with our registered office (and trading address) at 3 Windmill Business Village, Brooklands Close, Sunbury on Thames, Surrey, TW16 7DY.  Our VAT number is GB906221653.

1.2 Contacting us. You may cancel a Contract with us in accordance with the terms set out at clause 9 below. You may contact us by telephoning us on 020 8891 2007 or by e-mailing us at info@eickemeyer.co.uk. If you wish to give us formal notice of any matter in accordance with these Terms, please see clause 16.3.

2. Our Products

2.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the Products accurately, we cannot guarantee that your computer's display of the Products accurately reflect our Products. Your Products may vary slightly from those images.

2.2 The packaging of the Products may vary from that shown on images on our site.

3. Use of our site

Your use of our site is governed by our Terms of website use and Website Acceptable Use Policy. Please take the time to read these, as they include important terms which apply to you.

4. How we use your personal information

We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.

5. Parties understanding

5.1 You confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.

5.2 These Terms and any document or policies expressly referred to in them constitutes the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.

5.3 You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any documents or policies expressly referred to in them.

5.4 You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.

6. How the contract is formed between you and us

6.1 Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

6.2 After you place an order, you will receive an e-mail from us acknowledging that we have received your order.  However, please note that this does not mean that your order has been accepted.  Our acceptance of your order will take place as described in clause 6.3.

6.3 We will confirm our acceptance to you by sending you an e-mail that confirms that the Products are in stock and will be dispatched (Order Confirmation).  The Contract between us will only be formed when we send you the Order Confirmation.

6.4 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site as referred to in clause 11.5, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.

7. Our right to vary these Terms

7.1 We amend these Terms from time to time.

7.2 Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.

7.3 We may revise these Terms as they apply to your order from time to time to reflect t changes in relevant laws and regulatory requirements

7.4 If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.

8. Your right of return and refund

8.1 You may cancel a Contract in accordance with the terms set out below. .

8.2 However, this cancellation right does not apply in the case of:

(a)sealed surgical equipment, once these Products are unsealed after you receive them.

(b)any Products which become mixed inseparably with other items after their  delivery

(c)Any customised (non-stock item) orders

8.3 Your right to cancel a Contract starts from the date of the Order Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out in the list below:

(a) Your Contract is for a single Product (which is not delivered in instalments on separate days).

The end date is the end of 14 days after the day on which you receive the Product.

Example: if we provide you with a Order Confirmation on 1 January and you receive the Product on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.

(b) Your Contract is for either of the following: One Product which is delivered in instalments on separate days OR multiple Products which are delivered on separate days.

The end date is 14 days after the day on which you receive the last instalment of the Product or the last of the separate Products ordered.

Example: if we provide you with a Order Confirmation on 1 January and you receive the first instalment of your Product or the first of your separate Products on 10 January and the last instalment or last separate Product on 15 January you may cancel in respect of all instalments and any or all of the separate Products at any time between 1 January and the end of the day on 29 January.

(c) Your Contract is for the regular delivery of a Product over a set period.

The end date is 14 days after the day on which you receive the first delivery of the Products.

Example: if we provide you with a Order Confirmation on 1 January in respect of Products to be delivered at regular intervals over a year and you receive the first delivery of your Product on 10 January, you may cancel at any time between 1 January and the end of the day on 24 January. 24 January is the last day of the cancellation period in respect of all Products to arrive during the year.

8.4 To cancel a Contract, you just need to let us know that you have decided to cancel.

8.5 You can e-mail us at info@eickemeyer.co.uk or contact us by telephone on 020 8891 2007 or by post to 3 Windmill Business Village, Brooklands Close, Sunbury on Thames, Surrey, TW16 7DY. If you are e-mailing us or writing to us please include details of your order to help us to identify it. If you cancel your Contract we will:

(a)refund you the price you paid for the Products. However, please note we reserve the right to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

(b)refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

(c)make any refunds due to you as soon as possible and in any event within the deadlines indicated below:

(i)if you have received the Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us.  For information about how to return a Product to us, see clause 8.8;

(ii)if you have not received the Product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel/withdraw the Contract.

8.6 Before returning any products to us, please call our customer services team on 020 8891 2007 to obtain a return authorisation number.  Your name, address, customer number and invoice number must accompany all returns.  Goods will only be accepted for return if the seal is not broken and the item is returned with all the packaging in good condition.

8.7 We will refund you using the same method which you paid.

8.8 If a Product has been delivered to you before you decide to cancel your Contract:

(a)then you must return it to us at 3 Windmill Business Village, Brooklands Close, Sunbury on Thames, Surrey, TW16 7DY without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. If we have offered to collect the Product from you in writing, we will collect the Products from the address to which they were delivered. We will contact you to arrange a suitable time for collection;

(b)unless the Product is faulty or not as described, you will be responsible for the cost of returning the Products to us. If the Product is one which cannot be returned by post, we estimate that if you use the carrier which delivered the Product to you, these costs should not exceed the sums we charged you for delivery. If we have offered to collect the Product from you, we will charge you the direct cost to us of collection;

9. Delivery and Resale

9.1 We will contact you with an estimated delivery date.  Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. . We shall not be liable for any delay in delivery of the Products that is caused by an Event Outside Our Control (see clause 15) or your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the Products.

9.2 If no one is available at your address to take delivery, we will leave you a note and we will redeliver on the next business day. If delivery fails repeatedly, the Products will be returned to our premises, in which case, please contact us to rearrange delivery.

9.3 Delivery of an Order shall be completed when we deliver the Products to the address you gave us and the Products will be your responsibility from that time.

9.4 Title to the Products shall not pass to you until the earlier of:

a)We receive payment in full in cleared funds for the Products

b)In the case where you resell the Products in accordance with clause [x], title shall pass at the time specified in clause [x].

9.5 Until title to the Goods has passed to you, you shall:

(a)store the Products separately from all other goods held by you so that they remain readily identifiable as our property;

(b)not remove, deface or obscure any identifying mark or packaging on or relating to the Products;

(c)maintain the Products in satisfactory condition and keep them insured against all risks for their full price from the date of delivery;

(d)notify the Supplier immediately if it becomes subject to any of the following:

i. you suspend, or threaten to suspend, payment of your debts, or are unable to pay your debts as they fall due or admits inability to pay your debts, or (being a company or limited liability partnership) are deemed unable to pay your debts within the meaning of section 123 of the Insolvency Act 1986, or (being an individual) is deemed either unable to pay its debts or (being a partnership) has any partner to whom any of the foregoing apply;

ii. you commence negotiations with all or any class of your creditors with a view to rescheduling any of your debts, or makes a proposal for or enters into any compromise or arrangement with your creditors other than (where the Customer is a company) where these events take place for the sole purpose of a scheme for a solvent amalgamation of your business with one or more other companies or the solvent reconstruction of you;

iii. (being a company) a petition is filed, a notice is given, a resolution is passed, or an order is made, for or in connection with the winding up of your business, other than for the sole purpose of a scheme for a solvent amalgamation of you with one or more other companies or the solvent reconstruction of you;

iv. (being a company) an application is made to court, or an order is made, for the appointment of an administrator or if a notice of intention to appoint an administrator is given or if an administrator is appointed over you;

v. (being a company) the holder of a qualifying floating charge over your assets has become entitled to appoint or has appointed an administrative receiver;

vi. a person becomes entitled to appoint a receiver over your assets or a receiver is appointed over your assets;

vii. a creditor or encumbrancer of you attaches or takes possession of, or a distress, execution, sequestration or other such process is levied or enforced on or sued against, the whole or any part of your assets and such attachment or process is not discharged within 14 days;

viii. you suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of your business; and

ix. your financial position deteriorates to such an extent that in our opinion your capability to adequately fulfil your obligations under the Contract has been placed in jeopardy;

(e)give the Supplier such information relating to the Goods as the Supplier may require from time to time.

9.6 If before title to the Products passes to you and you become subject to any of the events listed in clause 9.5, then, without limiting any other right or remedy then we may have

(a)Your right to resell the Products and or use them in the ordinary course of its business ceases immediately

(b)We may at any time:

i.require you to deliver up all Products in your possession which have not been resold, or irrevocably incorporated into another product; and

ii.if you fail to do so promptly, enter any of your premises or of any third party where the Products are stored in order to recover them.

9.7 The risk of loss or damage to the Product shall pass to you on the date of delivery.  

9.8 In the event that your order is not delivered, you must notify us in writing within 7 days of the anticipated delivery date of such non-delivery.

9.9 The minimum order quantity is £30.00 and a surcharge of £5.00 will be applied for orders below.

10. No International delivery

10.1 Unfortunately, we do not delivery to addresses outside the UK

10.2 You may place an order for Products from outside the UK, but this order must be for delivery to an address in the UK.

11. Price of products and delivery charges

11.1 The prices of the Products will be as quoted on our site at the time you submit your order.  The prices do not include installation costs and or any other costs relating to the Products or otherwise.  We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However please see clause 11.5 for what happens if we discover an error in the price of Product(s) you ordered.

11.2 Prices for our Products may change from time to time, but changes will not affect any order you have already placed.

11.3 The price of a Product excludes VAT and such VAT will be added to invoices at the applicable current rate chargeable in the UK for the time being. If the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

11.4 The price of a Product may not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please refer to this link.

11.5 Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you in writing to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.

12. How to pay

12.1 Upon dispatching your Products we shall raise an invoice.  Our invoices are payable in full and in cleared funds within 30 calendar days of the date of the invoice.    Payment shall be made to the bank account nominated in writing by us. Time of payment is of the essence.

12.2 If you fail to make any payment due to us under the Contract by the due date for payment, then you shall pay interest on the overdue amount at the rate of 4% per annum above Royal Bank of England's base rate from time to time. Such interest shall accrue on a daily basis from the due date until actual payment of the overdue amount, whether before or after judgment. You shall pay the interest together with the overdue amount.

12.3 You shall pay all amounts due under the Contract in full without any set-off, counterclaim, deduction or withholding (except for any deduction or withholding required by law). We may at any time, without limiting any other rights or remedies it may have, set off any amount owing to us by you against any amount payable by us to you.

13. Manufacturer guarantees

13.1 Some of the Products we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the Products.

14. Our liability

14.1 We accept no liability for any misuse or incorrect use of the Products.

14.2 Nothing in these Terms limits or excludes our liability for:

(a)death or personal injury caused by our negligence;

(b)fraud or fraudulent misrepresentation;

(c)breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or

(d)defective products under the Consumer Protection Act 1987.

14.3Subject to clause 14.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

(a)any loss of profits, sales, business, or revenue;

(b)loss or corruption of data, information or software;

(c)loss of business opportunity;

(d)loss of anticipated savings;

(e)loss of goodwill; or

(f)any indirect or consequential loss.

14.4 Subject to clause 14.2, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed  the price of the Products.

14.5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.

15. Events outside our control

15.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 15.2

15.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

15.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

(a)we will contact you as soon as reasonably possible to notify you; and

(b)our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

15.4 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid.

16. Communications between us

16.1 When we refer, in these Terms, to "in writing", this will include e-mail.

16.2 Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service or e-mail.

16.3 A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting or if sent by e-mail, one Business Day after transmission.

16.4 In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

16.5 The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

17. Other important terms

17.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

17.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

17.3 This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

17.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

17.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

17.6 A Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

17.7 We both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).